Review Support Tickets with Ably Channel Context
See the ticket queue and the conversations around it in a single scheduled review.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Get Tickets
Tool to retrieve a list of all tickets. use after obtaining api token when you need an overview of support or issue tickets.
Why this helps
Support follow-up takes extra effort when ticket records and channel updates have to be checked separately.
- Review ticket records with channel context in one report.
- Spot tickets that may need a human follow-up.
- Reduce repeated checks across support tools.
Setup
Build it in a few focused steps.
- 1Connect Ably and Agiled once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis what you want from any channel.
- 3Describe which tickets and Ably support activity to review, and ask for a short follow-up summary.
- 4Pick a recurring schedule trigger and choose where run reports should go.
- 5Test with one real support review and verify the summary.
Questions about this workflow
Will this close or change tickets?
No. The selected Agiled action retrieves tickets. The workflow prepares a summary for review.
Can it decide whether an issue is resolved?
It can summarize available ticket and channel information. Do not assume resolution if the records or messages do not establish it.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Ably to Agiled. A trigger fires from one place; an action lands in another.
Ably triggers
Agiled actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Expense
Tool to create a new expense in agiled. use after gathering expense details and authenticating with your api key.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Project
Tool to create a new project in agiled. use when you have collected all project details and need to set up the project before assigning tasks. example: "create a new project named website redesign with start date 2023-09-01 and status in progress."
Create Task
Tool to create a new task in agiled. use when you have all task details and want to add it to your project board. example: "create a task titled 'draft specs' for project 45, assigned to user 7, priority normal, due date 2025-11-05."
Create Ticket
Tool to create a new support ticket in agiled. use after gathering all required ticket details (subject, message, priority, user id).
Get Contacts
Tool to retrieve a list of all contacts. use after configuring the api key to fetch contacts with optional pagination or search filters.
Get Currencies
Tool to list currencies. use when you need to fetch available currency options after authentication.
Get Deals
Tool to retrieve a list of all deals. use after confirming your api key to list all deals for crm reporting.
Get Employees
Tool to retrieve a list of all employees. use when you need up-to-date employee directory from agiled.
Connect any two apps with Notis in the middle.
Ably and Agiled, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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