Find related product feedback from a WhatsApp message
Check whether an issue has appeared in indexed feedback before you decide what to do next.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Query Index
Searches an Elasticsearch index for documents.
Why this helps
Product feedback scattered across records is hard to compare when a new issue arrives in chat.
- Look for related feedback using a message's described issue.
- Summarize matching reports to support a recurring-issue review.
- Keep the source request and search results together.
Setup
Build it in a few focused steps.
- 1Connect 2chat and Elasticsearch once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it for feedback lookup.
- 3In one instruction, describe how to extract the issue from the request and summarize related feedback documents.
- 4Pick the webhook trigger and choose where run reports should go.
- 5Test with one real feedback example and confirm the index contains relevant records.
Questions about this workflow
Can this prove an issue is recurring?
It can summarize matching documents returned by the query. Any claim about frequency depends on the records and fields available in the index.
Can it add the new feedback to Elasticsearch?
No. The available action is Query Index, which searches existing documents.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 2chat to Elasticsearch. A trigger fires from one place; an action lands in another.
2chat triggers
Elasticsearch actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Index Schema
View the structure and field mappings of an index.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Indices
Lists available Elasticsearch indices.
Query Index
Searches an Elasticsearch index for documents.
Ping Cluster
Pings the cluster to check its connectivity and health.
Connect any two apps with Notis in the middle.
2chat and Elasticsearch, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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