Make unresolved WhatsApp support chats visible
Keep open support conversations from disappearing into the chat history by labeling the contact for follow-up.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Add tags to a contact
Tool to add tags to a contact. use when you need to assign tag ids or tag names to an existing contact by msisdn. set create missing contact=true to auto-create the contact if it does not exist.
Why this helps
An unresolved support exchange can be hard to remember once the conversation moves out of view.
- Surface contacts with an open issue
- Use the conversation context to decide when a tag applies
- Make the next support step easier to spot
Setup
Build it in a few focused steps.
- 1Connect 2chat and Dripcel once in the Notis portal.
- 2Create an automation and describe what counts as unresolved and which tag to add.
- 3Pick a webhook trigger and provide the contact number and conversation status or summary.
- 4Choose where run reports should go.
- 5Test with one real unresolved chat and verify the tag.
Questions about this workflow
Does Notis know whether a support chat is unresolved on its own?
The webhook request must provide enough conversation context or status for Notis to make that decision.
Can the action send a support reply too?
This workflow uses Dripcel's contact-tag action. A separate workflow can use the Send SMS action for a text follow-up.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 2chat to Dripcel. A trigger fires from one place; an action lands in another.
2chat triggers
Dripcel actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
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Connect any two apps with Notis in the middle.
2chat and Dripcel, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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