Give WhatsApp support conversations a Discord thread
Turn a support notification into one focused place for context, questions, and next steps.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create new thread in channel
Creates a new thread in a text or announcement discord channel; requires a 'name' and optionally other details (e.g., 'auto archive duration', an initial 'message') in the request body.
Why this helps
Support handoffs become harder when the conversation and the team's discussion live in different places.
- Give each reported conversation a dedicated discussion space.
- Keep follow-up questions together.
- Use chat details provided with the webhook request.
Setup
Build it in a few focused steps.
- 1Connect 2chat and Discordbot once in the Notis portal.
- 2Create an automation and describe when a support conversation should get its own thread.
- 3Pick the webhook trigger and choose where run reports should go.
- 4Test with one real support notification.
Questions about this workflow
What starts the automation?
A Notis webhook starts it when an HTTP request arrives. The available 2chat context does not list an app trigger event.
Can Notis create a thread for every message?
Describe the support situation you want handled. The automation can use the webhook payload to decide whether a thread is appropriate.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 2chat to Discordbot. A trigger fires from one place; an action lands in another.
2chat triggers
Discordbot actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add recipient to group channel
Adds a user to a discord group direct message (dm) channel.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Update guild member information
Adds a user (who is not already a member) to a guild using their `access token` (which must have `guilds.join` scope), optionally setting nickname, roles, mute/deaf status, or flags.
Assign role to guild member
Assigns a role to a guild member, provided the bot has 'manage roles' permission in the guild and the role to be assigned is hierarchically lower than the bot's highest role.
Add reaction to message
Adds an emoji reaction from the authenticated user/bot to a specific message in a discord channel; does not return information about existing reactions.
Add or update thread member
Adds a user to a specific, unarchived thread; the user must have access to the thread's parent channel, and for private threads, the bot must already be a member.
Modify guild ban settings
Permanently bans a user from a discord guild, optionally deleting their recent messages (specify deletion period in seconds or days, not both).
Bulk ban users in guild with message deletion option
Bans up to 200 users from a discord guild, optionally deleting their recent messages; the bot must have 'ban members' permission in the guild, and this action is irreversible.
Bulk delete messages in channel
Atomically bulk deletes messages in a discord channel for moderation or maintenance; deletion may not be instantaneous and messages are unrecoverable.
Connect any two apps with Notis in the middle.
2chat and Discordbot, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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