Discuss recurring WhatsApp questions in Discord
Give repeated customer questions a focused space where your team can agree on a useful answer.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Create new thread in channel
Creates a new thread in a text or announcement discord channel; requires a 'name' and optionally other details (e.g., 'auto archive duration', an initial 'message') in the request body.
Why this helps
Teams can answer the same question inconsistently when recurring requests never reach a shared discussion.
- Bring recurring questions to one team discussion.
- Support consistent answers across customer conversations.
- Use the available chat examples to ground the discussion.
Setup
Build it in a few focused steps.
- 1Connect 2chat and Discordbot once in the Notis portal.
- 2Create an automation and describe which repeated questions merit discussion.
- 3Pick a recurring schedule and choose where run reports should go.
- 4Test with one real example and review the thread prompt.
Questions about this workflow
Does this create a full FAQ?
No. It creates a Discord thread for discussion. Your team can decide whether to turn the answer into a reusable resource.
Can it identify repeated questions?
Notis can analyze the conversation data available to it. Specify the review scope and verify that the sample supports the conclusion.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 2chat to Discordbot. A trigger fires from one place; an action lands in another.
2chat triggers
Discordbot actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add recipient to group channel
Adds a user to a discord group direct message (dm) channel.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Update guild member information
Adds a user (who is not already a member) to a guild using their `access token` (which must have `guilds.join` scope), optionally setting nickname, roles, mute/deaf status, or flags.
Assign role to guild member
Assigns a role to a guild member, provided the bot has 'manage roles' permission in the guild and the role to be assigned is hierarchically lower than the bot's highest role.
Add reaction to message
Adds an emoji reaction from the authenticated user/bot to a specific message in a discord channel; does not return information about existing reactions.
Add or update thread member
Adds a user to a specific, unarchived thread; the user must have access to the thread's parent channel, and for private threads, the bot must already be a member.
Modify guild ban settings
Permanently bans a user from a discord guild, optionally deleting their recent messages (specify deletion period in seconds or days, not both).
Bulk ban users in guild with message deletion option
Bans up to 200 users from a discord guild, optionally deleting their recent messages; the bot must have 'ban members' permission in the guild, and this action is irreversible.
Bulk delete messages in channel
Atomically bulk deletes messages in a discord channel for moderation or maintenance; deletion may not be instantaneous and messages are unrecoverable.
Connect any two apps with Notis in the middle.
2chat and Discordbot, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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