Spot recurring customer themes in WhatsApp
Turn the conversations you already have into a short view of what customers keep asking about.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Post message to channel
Sends a message to a specified discord channel (text, embeds, stickers, components, attachments); requires `send messages` permission and one of `content`, `embeds`, `sticker ids`, or `attachments`.
Why this helps
Repeated customer questions can stay hidden across separate chats and never reach the people improving the product.
- Make recurring questions easier to notice.
- Give product and support teammates a shared summary.
- Focus review time on themes found in the available messages.
Setup
Build it in a few focused steps.
- 1Connect 2chat and Discordbot once in the Notis portal.
- 2Create an automation and describe the themes or feedback you want identified.
- 3Pick a recurring schedule and choose where run reports should go.
- 4Test with one real sample of conversations and review the summary.
Questions about this workflow
Will this produce statistical trends?
It summarizes themes in the conversation data available to Notis. Do not treat it as a measured trend unless you provide the required data and baseline.
Can I focus on a product area?
Yes. Name the product area or customer question you want Notis to look for in your instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 2chat to Discordbot. A trigger fires from one place; an action lands in another.
2chat triggers
Discordbot actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add recipient to group channel
Adds a user to a discord group direct message (dm) channel.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Update guild member information
Adds a user (who is not already a member) to a guild using their `access token` (which must have `guilds.join` scope), optionally setting nickname, roles, mute/deaf status, or flags.
Assign role to guild member
Assigns a role to a guild member, provided the bot has 'manage roles' permission in the guild and the role to be assigned is hierarchically lower than the bot's highest role.
Add reaction to message
Adds an emoji reaction from the authenticated user/bot to a specific message in a discord channel; does not return information about existing reactions.
Add or update thread member
Adds a user to a specific, unarchived thread; the user must have access to the thread's parent channel, and for private threads, the bot must already be a member.
Modify guild ban settings
Permanently bans a user from a discord guild, optionally deleting their recent messages (specify deletion period in seconds or days, not both).
Bulk ban users in guild with message deletion option
Bans up to 200 users from a discord guild, optionally deleting their recent messages; the bot must have 'ban members' permission in the guild, and this action is irreversible.
Bulk delete messages in channel
Atomically bulk deletes messages in a discord channel for moderation or maintenance; deletion may not be instantaneous and messages are unrecoverable.
Connect any two apps with Notis in the middle.
2chat and Discordbot, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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