Find the Detrack delivery behind a WhatsApp question
Let a WhatsApp delivery question start a Detrack search, then give your team the matching details they need to reply.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Search
Tool to search for deliveries, collections, or vehicles. use after defining search criteria to retrieve matching jobs.
Why this helps
Delivery questions interrupt focused work, and searching for the right job can slow down a useful reply.
- Find matching delivery records from details in an incoming chat.
- Reduce time spent switching between WhatsApp and Detrack.
- Give staff a consistent starting point for customer replies.
Setup
Build it in a few focused steps.
- 1Connect 2chat and Detrack once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it.
- 3Tell Notis to search Detrack for deliveries matching details in an incoming WhatsApp message and summarize the matches for your team.
- 4Choose the Notis webhook trigger and where run reports should go.
- 5Test with one real delivery question and confirm the search finds the intended job.
Questions about this workflow
What details should the WhatsApp message include?
Ask for a delivery order number or other identifying details your Detrack search can use. The automation can only match using information available in the message and search results.
Does this send a reply to the customer?
This workflow searches Detrack and summarizes matches. The listed Detrack action does not send a WhatsApp reply.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 2chat to Detrack. A trigger fires from one place; an action lands in another.
2chat triggers
Detrack actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Collection
Tool to add a new collection in detrack. use after gathering all necessary collection details.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete All Collections
Tool to delete all collections in the account. use when you need to purge every collection for a specific date after confirmation.
Delete All Deliveries
Tool to delete all deliveries for a specific date. use when you need to purge deliveries in bulk before scheduling new ones.
Delete Delivery
Tool to delete one or more deliveries by date and d.o. number. use after confirming delivery entries to avoid accidental data loss (max 100 items per call).
Edit Delivery
Tool to edit specific deliveries by date and d.o. number. use after confirming delivery identifiers to update their details (max 100 per call).
List Jobs
Tool to list all jobs with optional filters and pagination. use when you need to retrieve jobs by date, status, country, or other criteria.
Search
Tool to search for deliveries, collections, or vehicles. use after defining search criteria to retrieve matching jobs.
View All Collections
Tool to view all collection jobs in detrack. use when you need to retrieve every collection job currently stored.
Connect any two apps with Notis in the middle.
2chat and Detrack, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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