Triage delivery issues with Detrack job details
When a delivery concern arrives in WhatsApp, pull relevant Detrack jobs into a concise review for your team.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
List Jobs
Tool to list all jobs with optional filters and pagination. use when you need to retrieve jobs by date, status, country, or other criteria.
Why this helps
A delivery complaint can take time to investigate when the chat and job record have to be found separately.
- Bring relevant job information alongside the reported issue.
- Help staff review status and available job details before responding.
- Keep issue handling moving without searching through all jobs manually.
Setup
Build it in a few focused steps.
- 1Connect 2chat and Detrack once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it.
- 3Tell Notis to identify the reported delivery, list relevant Detrack jobs using available criteria, and summarize matching details for review.
- 4Choose the Notis webhook trigger and where run reports should go.
- 5Test with one real delivery issue and confirm the returned jobs are relevant.
Questions about this workflow
Can this workflow determine why a delivery failed?
It can summarize information returned by Detrack and the incoming message. Any cause not present in those details must be supplied by your team.
Does it change a delivery status?
No. This workflow lists jobs for review and does not edit them.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 2chat to Detrack. A trigger fires from one place; an action lands in another.
2chat triggers
Detrack actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Collection
Tool to add a new collection in detrack. use after gathering all necessary collection details.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete All Collections
Tool to delete all collections in the account. use when you need to purge every collection for a specific date after confirmation.
Delete All Deliveries
Tool to delete all deliveries for a specific date. use when you need to purge deliveries in bulk before scheduling new ones.
Delete Delivery
Tool to delete one or more deliveries by date and d.o. number. use after confirming delivery entries to avoid accidental data loss (max 100 items per call).
Edit Delivery
Tool to edit specific deliveries by date and d.o. number. use after confirming delivery identifiers to update their details (max 100 per call).
List Jobs
Tool to list all jobs with optional filters and pagination. use when you need to retrieve jobs by date, status, country, or other criteria.
Search
Tool to search for deliveries, collections, or vehicles. use after defining search criteria to retrieve matching jobs.
View All Collections
Tool to view all collection jobs in detrack. use when you need to retrieve every collection job currently stored.
Connect any two apps with Notis in the middle.
2chat and Detrack, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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