Handle delivery change requests from WhatsApp
Capture a change request in chat and have Notis prepare a precise Detrack delivery edit around the confirmed job details.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Edit Delivery
Tool to edit specific deliveries by date and d.o. number. use after confirming delivery identifiers to update their details (max 100 per call).
Why this helps
A delivery change buried in chat can be missed or left waiting while someone re-enters the request elsewhere.
- Bring delivery change requests into a consistent review flow.
- Use confirmed date and delivery order number to identify the job.
- Reduce retyping of customer-provided change details.
Setup
Build it in a few focused steps.
- 1Connect 2chat and Detrack once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it.
- 3Tell Notis to extract the requested delivery changes, confirm the delivery date and D.O. number, and edit only the identified Detrack delivery.
- 4Choose the Notis webhook trigger and where run reports should go.
- 5Test with one real change request and check the resulting delivery details.
Questions about this workflow
What happens if the chat does not identify a delivery clearly?
Have Notis ask your team to confirm the delivery date and D.O. number before making an edit.
Can one request update multiple deliveries?
The Detrack edit action supports up to 100 deliveries per call, but each delivery should be clearly identified and its requested changes confirmed.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 2chat to Detrack. A trigger fires from one place; an action lands in another.
2chat triggers
Detrack actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Collection
Tool to add a new collection in detrack. use after gathering all necessary collection details.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete All Collections
Tool to delete all collections in the account. use when you need to purge every collection for a specific date after confirmation.
Delete All Deliveries
Tool to delete all deliveries for a specific date. use when you need to purge deliveries in bulk before scheduling new ones.
Delete Delivery
Tool to delete one or more deliveries by date and d.o. number. use after confirming delivery entries to avoid accidental data loss (max 100 items per call).
Edit Delivery
Tool to edit specific deliveries by date and d.o. number. use after confirming delivery identifiers to update their details (max 100 per call).
List Jobs
Tool to list all jobs with optional filters and pagination. use when you need to retrieve jobs by date, status, country, or other criteria.
Search
Tool to search for deliveries, collections, or vehicles. use after defining search criteria to retrieve matching jobs.
View All Collections
Tool to view all collection jobs in detrack. use when you need to retrieve every collection job currently stored.
Connect any two apps with Notis in the middle.
2chat and Detrack, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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