Turn customer feedback in WhatsApp into reviewable work
Keep useful feedback from chat in a place the team can revisit and assess.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Task
Tool to create a new task in DART with title and optional metadata. Use when you need to add a task to a workspace.
Why this helps
Product feedback gets lost when it stays in one conversation instead of reaching the team's backlog.
- Collect feedback where the team reviews work
- Keep the customer's expressed concern in context
- Avoid treating every chat message as a task
Setup
Build it in a few focused steps.
- 1Connect 2chat and Dart in the Notis portal once.
- 2Create an automation in Automations, New Automation, and give it a name.
- 3In one instruction, tell Notis to create a Dart task for product feedback in the webhook request and summarize the user need without adding unsupported claims.
- 4Choose the webhook trigger and where run reports should go.
- 5Test with one real message containing feedback.
Questions about this workflow
Will every incoming WhatsApp message create a task?
The instruction can limit task creation to messages that contain product feedback.
Can the task include the original feedback?
You can ask Notis to preserve a short quote or the relevant wording from the request it receives.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 2chat to Dart. A trigger fires from one place; an action lands in another.
2chat triggers
Dart actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Task Comment
Tool to create a new comment on a DART task. Use when you need to add feedback, notes, or discussion to a specific task. Supports markdown formatting and threaded replies via parentId.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Task Time Tracking
Tool to add a time tracking entry to a DART task. Use when you need to record time spent on a specific task. The finishedAt timestamp must be after startedAt.
Create Doc
Tool to create a new doc in Dart. Use when you need to record a new document that the user intends to write down. By default, the created doc will be in the Docs folder unless a specific folder is specified.
Create Task
Tool to create a new task in DART with title and optional metadata. Use when you need to add a task to a workspace.
Delete Doc
Tool to move an existing doc to the trash where it can be recovered if needed. Use when you need to delete a doc without permanently removing it.
Delete Task
Tool to delete an existing task in Dart by moving it to trash. Use when a task needs to be removed but can be recovered later.
Get User Space Configuration
Tool to retrieve workspace configuration including dartboards, folders, types, statuses, and more. Use when you need to understand available options in the workspace.
Get Doc
Tool to retrieve an existing doc with metadata and content. Use when you need to access a specific document's details including title, folder, and text content.
Connect any two apps with Notis in the middle.
2chat and Dart, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Dart.