Close the Loop After WhatsApp Support
When a support conversation reaches a resolution, prompt Notis to start the Customer.io broadcast you selected with details you supply.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Trigger Broadcast
Tool to manually trigger a broadcast. use when you need to override the default audience and provide personalization data after confirming the broadcast id.
Why this helps
Resolved support conversations can still leave customers waiting for a promised update or next step.
- Start a customer update after a reported resolution.
- Keep the chosen broadcast and its required personalization in the instruction.
- Reduce manual handoffs from support chat to customer messaging.
Setup
Build it in a few focused steps.
- 1Connect 2chat and Customer.io once in the Notis portal.
- 2Create an automation in the portal or tell Notis in plain language from any channel.
- 3Describe which resolved support conversations should start the broadcast and provide its ID and personalization data.
- 4Choose a webhook trigger for the incoming 2chat request and select where run reports should go.
- 5Test with one real resolved conversation and review the run report.
Questions about this workflow
Does Customer.io determine whether the issue is resolved?
The automation starts from the webhook request. Ensure the request represents a resolved conversation or describe the resolution condition in your instruction.
Can it send a different broadcast for every issue?
The available action triggers a specified broadcast. Name the broadcast to use and provide any required personalization data.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 2chat to Customerio. A trigger fires from one place; an action lands in another.
2chat triggers
Customerio actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
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Tool to retrieve details about a specific trigger. use after triggering a broadcast to confirm its status and metadata.
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Connect any two apps with Notis in the middle.
2chat and Customerio, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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