Act on WhatsApp Campaign Opt-Ins
When someone opts in through a WhatsApp conversation, start the Customer.io broadcast you choose with the audience and details you provide.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Trigger Broadcast
Tool to manually trigger a broadcast. use when you need to override the default audience and provide personalization data after confirming the broadcast id.
Why this helps
Opt-in details collected in chat can sit idle while someone manually moves them into a campaign process.
- Start a selected broadcast after a reported opt-in.
- Pass audience override and personalization details supported by the action.
- Make a chat-based opt-in easier to follow up consistently.
Setup
Build it in a few focused steps.
- 1Connect 2chat and Customer.io once in the Notis portal.
- 2Create an automation in the portal or tell Notis in plain language from any channel.
- 3Describe which opt-ins qualify and provide the broadcast ID, audience override, and personalization data needed.
- 4Choose a webhook trigger for the incoming 2chat request and select where run reports should go.
- 5Test with one real opt-in and verify the resulting broadcast behavior.
Questions about this workflow
Does this create consent or verify it?
No. The webhook should represent an actual opt-in under your existing process. The action starts a specified broadcast.
Can I override the default audience?
The Trigger Broadcast action supports overriding the default audience and providing personalization data. Supply the intended details in your instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 2chat to Customerio. A trigger fires from one place; an action lands in another.
2chat triggers
Customerio actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Connect any two apps with Notis in the middle.
2chat and Customerio, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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