Add approved WhatsApp support knowledge to Convolo
When a support guide is ready, route the file for a Convolo knowledge bank upload and keep it available to the character.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Upload Knowledge Bank File
Tool to upload a knowledge bank file. Use when you have a file ready to add to Convolo AI's knowledge bank (Enterprise plan only).
Why this helps
Approved support material can sit outside the character's knowledge base, leaving teams to repeat context manually.
- Route a ready file to the knowledge bank upload action.
- Keep supplied support material in the character knowledge workflow.
- Reduce repeated manual upload steps.
Setup
Build it in a few focused steps.
- 1Connect 2chat and Convolo AI once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it.
- 3In one instruction, provide the ready knowledge bank file and request its upload to Convolo AI.
- 4Choose the Notis webhook trigger and select where run reports go.
- 5Send one approved file example and confirm the upload result.
Questions about this workflow
Is this available on every Convolo plan?
The upload action is described as Enterprise plan only. Confirm the account has access before using it.
Does the workflow create a file from chat history?
No. Supply a ready file for upload; the action uploads a file to the knowledge bank.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 2chat to Convolo ai. A trigger fires from one place; an action lands in another.
2chat triggers
Convolo ai actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Connect any two apps with Notis in the middle.
2chat and Convolo ai, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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