Find knowledge base questions from WhatsApp
Request Conveyor's knowledge base questions from WhatsApp when you need to check what your team has documented.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Get Knowledge Base Questions
Tool to retrieve knowledge base questions. Use when you need to fetch all questions from the Conveyor knowledge base.
Why this helps
Checking the knowledge base interrupts the flow of a customer conversation and makes it harder to pick up where you left off.
- Retrieve the Conveyor question set from a chat request.
- Reduce portal switching during customer or sales conversations.
- Use the returned questions as context for follow-up work.
Setup
Build it in a few focused steps.
- 1Connect 2chat and Conveyor once in the Notis portal.
- 2Create an automation by telling Notis the outcome you want, in a channel or in Automations, New Automation.
- 3In one instruction, tell Notis to retrieve Conveyor knowledge base questions when a WhatsApp message asks for the question list.
- 4Choose the webhook trigger and where run reports should go.
- 5Test by sending a WhatsApp request for the knowledge base questions.
Questions about this workflow
Can this retrieve only questions matching a phrase?
The listed Conveyor action retrieves knowledge base questions. Any filtering should be based on returned data and the instruction you provide.
Does this edit the Conveyor knowledge base?
No. This workflow retrieves questions and does not modify them.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 2chat to Conveyor. A trigger fires from one place; an action lands in another.
2chat triggers
Conveyor actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Connect any two apps with Notis in the middle.
2chat and Conveyor, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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