Find trusted Contentful references for support
Give a support question to Notis and get relevant help content to review before replying.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
GraphQL Content API Query
Tool to execute a GraphQL query against a specified space and environment. Use when fetching Contentful content via GraphQL after obtaining or providing a valid token.
Why this helps
Support teams can spend too long locating the right help article for a customer question.
- Find relevant help content from a question
- Give support replies a content reference
- Reduce repeated manual searches
Setup
Build it in a few focused steps.
- 1Connect 2chat and Contentful graphql once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name.
- 3Tell Notis to query Contentful for entries relevant to the support question and return a short reference summary.
- 4Pick a webhook trigger, then choose where run reports should go.
- 5Test with one real example and confirm the results are useful.
Questions about this workflow
Will this send a reply to the customer?
No. It searches Contentful and reports references for someone to use.
Can it only return published help content?
Include that requirement in the instruction if the query can distinguish published entries and your schema provides the necessary fields.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 2chat to Contentful graphql. A trigger fires from one place; an action lands in another.
2chat triggers
Contentful graphql actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get CMA Token
Tool to retrieve a Contentful Management API (CMA) access token. Use when making CMA calls to ensure valid authorization.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
GraphQL Content API Persisted Query
Tool to execute a persisted GraphQL query via its SHA256 hash. Use after registering a query hash to run cached queries by hash. On first call include full query text; thereafter invoke with only hash and variables.
GraphQL Content API Query
Tool to execute a GraphQL query against a specified space and environment. Use when fetching Contentful content via GraphQL after obtaining or providing a valid token.
Connect any two apps with Notis in the middle.
2chat and Contentful graphql, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Contentful graphql.