Give support escalations a clear record
Capture what happened, who is affected, and what needs follow-up in one page.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Page
Tool to create a new confluence page in a specified space. use when you need to create new documentation or content.
Why this helps
Urgent support issues move quickly in chat, while the details needed for follow-through remain scattered.
- Summarize the issue and impact reported in chat.
- Keep investigation steps and next actions together.
- Make unresolved questions easy to spot.
Setup
Build it in a few focused steps.
- 1Connect 2chat and Confluence once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis from any channel.
- 3In one instruction, ask Notis to create a support escalation page from submitted messages with issue, reported impact, actions taken, and next steps.
- 4Choose the webhook trigger and where run reports should go.
- 5Test with one real support escalation conversation.
Questions about this workflow
Can it determine the root cause?
It can summarize a cause stated in the chat, but should mark the cause unknown if it has not been established.
Will it open or route a support ticket?
No. The listed Confluence action creates a page for the escalation details.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 2chat to Confluence. A trigger fires from one place; an action lands in another.
2chat triggers
Confluence actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Content Label
Tool to add labels to a piece of content. use after obtaining the content id to tag pages or blog posts with metadata labels.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Space by ID
Tool to retrieve a confluence space by its id. use when you need detailed metadata of a specific space.
Create Blogpost
Tool to create a new confluence blog post. use when you need to publish content in a specific space.
Create Blogpost Property
Tool to create a property on a specified blog post. use when you need to add custom metadata to a blog post.
Create Whiteboard Property
Tool to create a new content property on a whiteboard. use when you need to attach custom metadata to a confluence whiteboard.
Create Page
Tool to create a new confluence page in a specified space. use when you need to create new documentation or content.
Create Page Property
Tool to create a property on a confluence page. use when you need to add custom metadata or settings to a page.
Create Private Space
Tool to create a private confluence space. use when you need an isolated workspace viewable only by its creator.
Connect any two apps with Notis in the middle.
2chat and Confluence, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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