Keep customer feedback from getting lost in WhatsApp
Convert a feedback message into a Cody document that your team can find and use later.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Document
Tool to create a new document with text or HTML content in Cody AI. Use when you need to add documents to Cody's knowledge base with up to 768 KB of content.
Why this helps
Helpful feedback can disappear into busy chat threads before anyone adds it to company knowledge.
- Preserve feedback outside the chat thread.
- Create a searchable record in Cody's knowledge base.
- Reduce manual copying and filing.
Setup
Build it in a few focused steps.
- 1Connect 2chat and Cody once in the Notis portal.
- 2Create an automation in the portal or tell Notis from any channel.
- 3Describe that an incoming feedback message should become a concise Cody document preserving the original meaning.
- 4Choose a webhook trigger and where run reports should go.
- 5Test with one real feedback message.
Questions about this workflow
Does this create a Cody document for every incoming message?
The instruction can ask Notis to create a document only when the webhook message contains feedback worth preserving.
What does Cody receive?
The automation uses the incoming webhook request content as the source for the document. Include the relevant WhatsApp message text in that request.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 2chat to Cody. A trigger fires from one place; an action lands in another.
2chat triggers
Cody actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Conversation
Tool to create a new conversation with a specified bot. Use when starting a new conversation thread with optional focus mode to limit bot's knowledge base to specific documents.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Document
Tool to create a new document with text or HTML content in Cody AI. Use when you need to add documents to Cody's knowledge base with up to 768 KB of content.
Create Document From File
Tool to create a document by uploading a file (up to 100 MB). Supports txt, md, rtf, pdf, ppt, pptx, pptm, doc, docx, docm formats. Use when you need to add file-based documents to Cody's knowledge base. The file is processed asynchronously.
Create Document from Webpage
Tool to create a document from a publicly accessible webpage URL. Use when you need to import content from a webpage into Cody AI. The webpage must be accessible without login. If request fails, ensure the URL is publicly accessible and not blocked by a firewall.
Create Folder
Tool to create a new folder in Cody AI for organizing content. Use when you need to create a folder to organize documents or conversations.
Delete Conversation
Tool to delete a conversation by its ID. Use when you need to permanently remove a conversation from the system.
Delete Document
Tool to delete a document by id. Use when removing a document that is no longer needed.
Get Conversation
Tool to fetch a conversation by its ID from Cody AI. Use when you need to retrieve details about a specific conversation. Supports optional includes parameter to filter response to list document IDs.
Connect any two apps with Notis in the middle.
2chat and Cody, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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