Turn support chats into clear issue reports
Send a support conversation to Notis and get a PDF that makes the reported problem and its known details easier to hand off.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Convert HTML to PDF
Tool to convert html or a public url into a pdf document. use when you need programmatic pdf generation from html content.
Why this helps
Support issues are difficult to investigate when the symptoms and relevant details are scattered through a chat.
- Make a support handoff easier to scan.
- Keep reported facts separate from unanswered questions.
- Create a shareable record of the issue.
Setup
Build it in a few focused steps.
- 1Connect 2chat and Cloudlayer once in the Notis portal.
- 2Create an automation in Automations, then choose a name and add a prompt.
- 3Tell Notis to create an issue report from the submitted chat, separating reported symptoms, evidence, impact, and unanswered questions.
- 4Choose the webhook trigger and where run reports should go.
- 5Test with one real support conversation sent to the webhook.
Questions about this workflow
Will the report diagnose the cause?
The prompt can summarize the reported problem and evidence. It should label any suspected cause as unconfirmed unless the conversation establishes it.
What if the chat does not include impact details?
The report can mark impact as unknown and list a follow-up question.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 2chat to Cloudlayer. A trigger fires from one place; an action lands in another.
2chat triggers
Cloudlayer actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
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Connect any two apps with Notis in the middle.
2chat and Cloudlayer, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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