Capture WhatsApp call outcomes in Close
Record a call discussed in chat while the outcome and notes are still easy to find.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Call
Creates a new call record in close.com. this tool allows you to log both inbound and outbound calls associated with a lead, supporting parameters such as lead id, direction, and optional support for contact id, phone, duration, note, recording url, and user id.
Why this helps
Calls arranged or reported in a chat can remain outside the CRM, leaving sales history incomplete.
- Keep call activity in Close
- Preserve the notes supplied with the request
- Avoid re-entering call details later
Setup
Build it in a few focused steps.
- 1Connect 2chat and Close once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis to create one from any channel.
- 3Ask Notis in one instruction to create a Close call record when a webhook request contains a completed call and its available lead, direction, and notes.
- 4Choose the Notis webhook as the trigger and select where run reports should go.
- 5Send one real call example and check its activity record in Close.
Questions about this workflow
Can this log a call that has not happened yet?
The action creates a call record. Use it for a completed call with details supplied in the request, rather than as a reminder to make a call.
What call details can be included?
The action supports lead ID and direction, with optional contact, phone, duration, note, recording URL, and user ID. Provide the values needed for your use case.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 2chat to Close. A trigger fires from one place; an action lands in another.
2chat triggers
Close actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create SMS Message
This tool creates a new sms message in close. the tool allows sending immediate sms messages or logging received sms messages using the provided phone numbers and message content. it includes parameters such as local phone, remote phone, text, status, and source.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Call
Creates a new call record in close.com. this tool allows you to log both inbound and outbound calls associated with a lead, supporting parameters such as lead id, direction, and optional support for contact id, phone, duration, note, recording url, and user id.
Create Lead
This tool creates a new lead in close crm. it allows users to create a lead with basic company information and optional contact details, including company name, description, website url, lead status, contacts, and addresses. it operates by sending a request to the api endpoint /lead/ on the close crm platform.
Create Task
This tool creates a new task in close.com. tasks are used to track to-do items and can be associated with leads. the tool will create a task with the specified parameters using the provided text, due date, and is complete flags.
Delete Call
This tool allows you to delete a specific call activity in close.com. it is useful for removing incorrectly logged calls or cleaning up call records. the action deletes a call activity using its unique call id and cannot be undone.
Get Notes
This tool retrieves a list of note activities from close. it allows users to fetch notes with optional filtering parameters, including filtering by lead id, user id, and date ranges. the tool returns details such as note content, creation and update dates, and any associated attachments.
Connect any two apps with Notis in the middle.
2chat and Close, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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