Find the Right Contact at an Organization
Use the organization a prospect mentions in WhatsApp to retrieve the employees already linked to it in Capsule.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
List Organisation Employees
Tool to list employees linked to a specific organisation (party). use when you need to retrieve all employees under a given organisation.
Why this helps
A promising organization can be hard to navigate when you do not know which people are already in your CRM.
- See linked employees while the organization is top of mind.
- Reuse existing relationship records before creating new contacts.
- Give the next reply more useful context.
Setup
Build it in a few focused steps.
- 1Connect 2chat and Capsule CRM once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name.
- 3Tell Notis to identify the Capsule organization mentioned in a WhatsApp message and list its linked employees for review.
- 4Choose a webhook trigger and arrange for 2chat to send relevant message data to it.
- 5Choose a report channel, then test with a real message naming an organization with linked employees.
Questions about this workflow
What if the organization is not in Capsule?
The employee lookup requires a specific organization party. Instruct Notis to report that no match was found instead of guessing.
Does this add employees to Capsule?
No. This workflow lists employees already linked to the organization.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 2chat to Capsule crm. A trigger fires from one place; an action lands in another.
2chat triggers
Capsule crm actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Capsule CRM Party
Tool to create a party in capsule crm. use when you have collected a person's or organisation's details and need to add a new record.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Party
Tool to fully delete a specific party (person or organisation) from capsule crm. use when you need to completely remove a party after confirming no active references remain.
List Deleted Opportunities
Tool to list opportunities deleted or restricted since a given date. use when you need to identify recently deleted or restricted opportunities.
List deleted parties
Tool to retrieve parties deleted since a given date. use when you need to sync deletions.
List Entries By Date
Tool to list notes, emails, and completed party tasks in descending order by entry date. use when you need the most recent entries first after authenticating.
List Organisation Employees
Tool to list employees linked to a specific organisation (party). use when you need to retrieve all employees under a given organisation.
List Parties
Tool to list all parties (contacts) on the account. use when you need to fetch contacts with optional filters or embed additional related data.
List Projects
Tool to list projects (cases) from capsule crm. use when you need a paginated or filtered view of projects.
Connect any two apps with Notis in the middle.
2chat and Capsule crm, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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