Keep Capsule Contact Details Current from WhatsApp
When someone shares a new email, phone number, or organization detail, ask Notis to update the matching Capsule party.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Update Capsule CRM Party
Tool to update an existing person or organisation (party) in capsule crm. use when you need to modify specific fields of a party after confirming its id. example: "update party 11587 to remove phone number 12136 and add a new work email."
Why this helps
Contact records become unreliable when corrections stay in chat instead of reaching the CRM.
- Bring clear contact corrections into Capsule promptly.
- Avoid retyping information from a chat.
- Keep uncertain matches from being updated by instructing Notis to ask for clarification.
Setup
Build it in a few focused steps.
- 1Connect 2chat and Capsule CRM once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name.
- 3Tell Notis to find the existing Capsule party for a WhatsApp contact and update only details clearly provided in the message.
- 4Choose a webhook trigger and arrange for 2chat to send relevant message data to it.
- 5Choose a report channel, then test with one real message containing a contact correction.
Questions about this workflow
What if Notis finds more than one matching party?
Instruct it to leave Capsule unchanged and ask for clarification when the identity is ambiguous.
Can it update information the contact did not provide?
The instruction should limit updates to information stated clearly in the WhatsApp message.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 2chat to Capsule crm. A trigger fires from one place; an action lands in another.
2chat triggers
Capsule crm actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Capsule CRM Party
Tool to create a party in capsule crm. use when you have collected a person's or organisation's details and need to add a new record.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Party
Tool to fully delete a specific party (person or organisation) from capsule crm. use when you need to completely remove a party after confirming no active references remain.
List Deleted Opportunities
Tool to list opportunities deleted or restricted since a given date. use when you need to identify recently deleted or restricted opportunities.
List deleted parties
Tool to retrieve parties deleted since a given date. use when you need to sync deletions.
List Entries By Date
Tool to list notes, emails, and completed party tasks in descending order by entry date. use when you need the most recent entries first after authenticating.
List Organisation Employees
Tool to list employees linked to a specific organisation (party). use when you need to retrieve all employees under a given organisation.
List Parties
Tool to list all parties (contacts) on the account. use when you need to fetch contacts with optional filters or embed additional related data.
List Projects
Tool to list projects (cases) from capsule crm. use when you need a paginated or filtered view of projects.
Connect any two apps with Notis in the middle.
2chat and Capsule crm, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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