Capture product requests from WhatsApp on a schedule
Give chat feedback a regular review so requests are less likely to disappear in the scroll.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Create Post
Tool to create a new post on a board. use when you have the boardid and userid and need to submit new feedback.
Why this helps
Customer requests arrive throughout the week, and there is no reliable time to capture each one in the feedback board.
- Create a regular checkpoint for feedback from chat.
- Capture distinct requests as Canny posts.
- Reduce repeated manual scanning of conversations.
Setup
Build it in a few focused steps.
- 1Connect 2chat and Canny once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis from any channel.
- 3In one instruction, ask Notis to review available WhatsApp conversations for distinct product requests and create Canny posts only when the required board and user details are available.
- 4Choose a recurring schedule and choose where run reports should go.
- 5Test with one real request and review the resulting post.
Questions about this workflow
Does the schedule guarantee access to all WhatsApp messages?
No. It can only review the messages 2chat makes available to the automation. Make the relevant chat scope available or supply the messages as input.
How can it avoid duplicate posts?
Ask Notis to check for an existing matching request when the needed Canny posts are available. The workflow should not create a post when a clear duplicate is found.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 2chat to Canny. A trigger fires from one place; an action lands in another.
2chat triggers
Canny actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Post Tag
Tool to add a tag to a specific post. use when you need to categorize or group content by applying an existing tag.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete User
Tool to delete a user and their comments and votes. use when you need to fully remove a user's account and all associated data (e.g., gdpr compliance).
Change Post Status
Tool to change a post's status. use when you need to update a post's workflow stage and optionally notify voters.
Create Changelog Entry
Tool to create and optionally publish a new changelog entry. use when you need to add a product update record, control publish timing, and notify users. example: "create changelog entry titled 'version 1.2' with details '...' and publish immediately.".
Create Comment
Tool to create a new comment on a post. use when you have the authorid and postid and want to submit feedback or replies.
Create or Update User
Tool to create or update a user in canny. use when you need to provision a new user or synchronize updates to an existing user profile. example: "create or update user with email user@example.com"
Create Post
Tool to create a new post on a board. use when you have the boardid and userid and need to submit new feedback.
Create Tag
Tool to create a new tag. use when you have the boardid and tag name and need to categorize posts.
Connect any two apps with Notis in the middle.
2chat and Canny, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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