Keep WhatsApp follow-ups with Canny feedback
When a customer clarifies a request in WhatsApp, add the relevant context to its Canny post.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Comment
Tool to create a new comment on a post. use when you have the authorid and postid and want to submit feedback or replies.
Why this helps
A useful clarification arrives in chat, but reviewers looking at Canny never see it.
- Keep clarifications beside the request they explain.
- Help product reviewers avoid searching through separate chat histories.
- Retain a readable trail of customer follow-up.
Setup
Build it in a few focused steps.
- 1Connect 2chat and Canny once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis from any channel.
- 3In one instruction, ask Notis to add relevant WhatsApp follow-ups as comments on the matching Canny post, using the post and author identifiers when available.
- 4Choose the webhook trigger and choose where run reports should go.
- 5Test with one real follow-up that includes a valid Canny post and author.
Questions about this workflow
Can Notis find the right Canny post from the message alone?
Only if the webhook includes enough context to identify the post, or your instruction provides a reliable way to match it. The comment action requires a post and author.
Will every WhatsApp message become a comment?
No. Describe which follow-ups matter in your instruction, such as clarifications or examples that relate to an existing product request.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 2chat to Canny. A trigger fires from one place; an action lands in another.
2chat triggers
Canny actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Post Tag
Tool to add a tag to a specific post. use when you need to categorize or group content by applying an existing tag.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete User
Tool to delete a user and their comments and votes. use when you need to fully remove a user's account and all associated data (e.g., gdpr compliance).
Change Post Status
Tool to change a post's status. use when you need to update a post's workflow stage and optionally notify voters.
Create Changelog Entry
Tool to create and optionally publish a new changelog entry. use when you need to add a product update record, control publish timing, and notify users. example: "create changelog entry titled 'version 1.2' with details '...' and publish immediately.".
Create Comment
Tool to create a new comment on a post. use when you have the authorid and postid and want to submit feedback or replies.
Create or Update User
Tool to create or update a user in canny. use when you need to provision a new user or synchronize updates to an existing user profile. example: "create or update user with email user@example.com"
Create Post
Tool to create a new post on a board. use when you have the boardid and userid and need to submit new feedback.
Create Tag
Tool to create a new tag. use when you have the boardid and tag name and need to categorize posts.
Connect any two apps with Notis in the middle.
2chat and Canny, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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