Capture WhatsApp feedback in Canny
Turn a customer message into a Canny post while the request is still fresh.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Post
Tool to create a new post on a board. use when you have the boardid and userid and need to submit new feedback.
Why this helps
Good product ideas get buried in busy WhatsApp conversations before anyone can add them to the feedback board.
- Keep customer requests in one place for review.
- Reduce copying and context switching between chat and feedback tools.
- Preserve the original customer wording when it helps explain the request.
Setup
Build it in a few focused steps.
- 1Connect 2chat and Canny once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis from any channel.
- 3In one instruction, ask Notis to turn WhatsApp messages containing product requests into Canny posts, using the request text and available board and user details.
- 4Choose the webhook trigger and choose where run reports should go.
- 5Test with one real WhatsApp feedback example.
Questions about this workflow
Does this start from a built-in 2chat trigger?
No. 2chat has no listed trigger events for this workflow. A webhook starts it, and the request needs to contain the WhatsApp feedback to process.
What if the message does not include a Canny board or user?
Notis can only create a post when it has the required board and user identifiers. Supply them in the webhook request or in your instruction; otherwise the workflow needs more information.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 2chat to Canny. A trigger fires from one place; an action lands in another.
2chat triggers
Canny actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Post Tag
Tool to add a tag to a specific post. use when you need to categorize or group content by applying an existing tag.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete User
Tool to delete a user and their comments and votes. use when you need to fully remove a user's account and all associated data (e.g., gdpr compliance).
Change Post Status
Tool to change a post's status. use when you need to update a post's workflow stage and optionally notify voters.
Create Changelog Entry
Tool to create and optionally publish a new changelog entry. use when you need to add a product update record, control publish timing, and notify users. example: "create changelog entry titled 'version 1.2' with details '...' and publish immediately.".
Create Comment
Tool to create a new comment on a post. use when you have the authorid and postid and want to submit feedback or replies.
Create or Update User
Tool to create or update a user in canny. use when you need to provision a new user or synchronize updates to an existing user profile. example: "create or update user with email user@example.com"
Create Post
Tool to create a new post on a board. use when you have the boardid and userid and need to submit new feedback.
Create Tag
Tool to create a new tag. use when you have the boardid and tag name and need to categorize posts.
Connect any two apps with Notis in the middle.
2chat and Canny, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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