Categorize Canny feedback with WhatsApp context
Make feedback easier to triage by adding the existing Canny tag that best fits its WhatsApp context.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Add Post Tag
Tool to add a tag to a specific post. use when you need to categorize or group content by applying an existing tag.
Why this helps
Feedback arrives in chat with useful context, but the related Canny post is missing a tag reviewers rely on.
- Make existing feedback easier to group and review.
- Use context already shared in the conversation.
- Avoid manual tagging when the category is explicit.
Setup
Build it in a few focused steps.
- 1Connect 2chat and Canny once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis from any channel.
- 3In one instruction, ask Notis to add an existing tag to a matching Canny post when the WhatsApp context clearly supports that category.
- 4Choose the webhook trigger and choose where run reports should go.
- 5Test with one real message, post identifier, and existing tag identifier.
Questions about this workflow
Will this create a new tag if none fits?
No. Add Post Tag applies an existing tag. Creating a tag is a separate action and should be requested only when you have a clear naming rule.
What does the webhook need to include?
It needs enough context to identify the Canny post and the existing tag to apply, either as identifiers or as reliable details in your instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 2chat to Canny. A trigger fires from one place; an action lands in another.
2chat triggers
Canny actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Post Tag
Tool to add a tag to a specific post. use when you need to categorize or group content by applying an existing tag.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
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Connect any two apps with Notis in the middle.
2chat and Canny, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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