Organize recurring WhatsApp feedback themes in Canny
When a clear theme keeps appearing in customer chats, create a tag your team can use to organize feedback.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Create Tag
Tool to create a new tag. use when you have the boardid and tag name and need to categorize posts.
Why this helps
Recurring customer themes are hard to spot across conversations, so related requests remain scattered in Canny.
- Give a recurring theme a consistent label in Canny.
- Make related feedback easier to find and review.
- Reduce ad hoc tag creation.
Setup
Build it in a few focused steps.
- 1Connect 2chat and Canny once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis from any channel.
- 3In one instruction, ask Notis to review available WhatsApp conversations and create a Canny tag only for a distinct recurring product feedback theme, using the required board and a concise name.
- 4Choose a recurring schedule and choose where run reports should go.
- 5Test with one real recurring theme and confirm the board and tag name.
Questions about this workflow
Does this tag every related post automatically?
No. This workflow creates a tag. Applying it to specific posts requires a separate instruction and the corresponding post and tag details.
Can it decide whether a theme is recurring?
Notis can assess the conversations available to it, but your instruction should define what counts as recurring if you need a specific threshold.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 2chat to Canny. A trigger fires from one place; an action lands in another.
2chat triggers
Canny actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Post Tag
Tool to add a tag to a specific post. use when you need to categorize or group content by applying an existing tag.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete User
Tool to delete a user and their comments and votes. use when you need to fully remove a user's account and all associated data (e.g., gdpr compliance).
Change Post Status
Tool to change a post's status. use when you need to update a post's workflow stage and optionally notify voters.
Create Changelog Entry
Tool to create and optionally publish a new changelog entry. use when you need to add a product update record, control publish timing, and notify users. example: "create changelog entry titled 'version 1.2' with details '...' and publish immediately.".
Create Comment
Tool to create a new comment on a post. use when you have the authorid and postid and want to submit feedback or replies.
Create or Update User
Tool to create or update a user in canny. use when you need to provision a new user or synchronize updates to an existing user profile. example: "create or update user with email user@example.com"
Create Post
Tool to create a new post on a board. use when you have the boardid and userid and need to submit new feedback.
Create Tag
Tool to create a new tag. use when you have the boardid and tag name and need to categorize posts.
Connect any two apps with Notis in the middle.
2chat and Canny, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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