Keep Canny user profiles current with WhatsApp details
Reduce profile upkeep by syncing contact details that are available from WhatsApp conversations.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Create or Update User
Tool to create or update a user in canny. use when you need to provision a new user or synchronize updates to an existing user profile. example: "create or update user with email user@example.com"
Why this helps
Customer contact details live in chat, while Canny profiles are missing or out of date.
- Keep available customer details in Canny profiles.
- Reduce manual user profile updates.
- Support consistent customer context across chat and feedback.
Setup
Build it in a few focused steps.
- 1Connect 2chat and Canny once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis from any channel.
- 3In one instruction, ask Notis to create or update a Canny user only when the available WhatsApp contact details identify that person and provide the required profile information.
- 4Choose a recurring schedule and choose where run reports should go.
- 5Test with one real contact and review the resulting Canny profile.
Questions about this workflow
Can it create users from a phone number alone?
The action can create or update a Canny user, but the profile data required by your setup must be available. Do not assume a WhatsApp number alone is sufficient.
Will it overwrite existing profile information?
Tell Notis which fields are reliable and should be updated. Test with one contact before using the workflow regularly.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 2chat to Canny. A trigger fires from one place; an action lands in another.
2chat triggers
Canny actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Connect any two apps with Notis in the middle.
2chat and Canny, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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