Move conversations needing a phone call to Callingly
When chat is no longer the right next step, capture the handoff as a call record.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Outbound Call
Tool to create a new outbound call record. use after gathering call and lead details.
Why this helps
A conversation that needs a phone follow-up can remain stuck in chat without a clear handoff.
- Make phone handoffs visible in Callingly.
- Keep the reason for escalation with available call details.
- Avoid calling on ambiguous requests.
Setup
Build it in a few focused steps.
- 1Connect 2Chat and Callingly once in the Notis portal.
- 2Create an automation in Notis and name it for phone escalations.
- 3Tell Notis to review the referenced 2Chat conversation and create a Callingly outbound call only when the conversation clearly needs phone follow-up, including the available reason and lead details.
- 4Pick the Notis webhook trigger and choose where run reports should go.
- 5Test with one real conversation that has been referred for a call.
Questions about this workflow
Does this decide every difficult chat needs a call?
No. The instruction should require a clear indication that phone follow-up is needed.
Can it add a detailed escalation note?
Notis can include the reason in the call details when that information is supported by the conversation and the action accepts it.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 2chat to Callingly. A trigger fires from one place; an action lands in another.
2chat triggers
Callingly actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Activate/Deactivate Client Account
Tool to activate or deactivate a client account. use when you need to toggle client access after onboarding or offboarding. example: "activate client 123" or "deactivate client 456".
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Agent
Tool to create a new agent. use when you need to register an agent in callingly after gathering their account id and contact details.
Create Outbound Call
Tool to create a new outbound call record. use after gathering call and lead details.
Create Client
Tool to create a new client. use when adding a new client to your callingly account.
Create Team
Tool to create a new team. use when setting up a team configuration before adding agents.
Create Webhook
Tool to create a new webhook for call or lead events. use when you need to receive real-time notifications on specific events. example: "create a webhook for call completed events to http://example.com/callback".
Delete Agent
Tool to delete an agent. use when permanently removing an agent after confirming the agent id.
Delete Client
Tool to delete a client. use when you need to remove an existing client from your account after confirming its id.
Connect any two apps with Notis in the middle.
2chat and Callingly, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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