Plan callbacks around agent availability
Check the agent schedule while reviewing WhatsApp callback requests, so the next step has useful availability context.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Get Agent Schedule
Tool to retrieve the availability schedule for a specific agent. use when you need to know which days and times the agent is available.
Why this helps
Callback requests can stall when no one knows which agent is available.
- Retrieve availability for a specific agent during review.
- Add schedule context to pending callback requests.
- Highlight when an agent identifier is missing.
Setup
Build it in a few focused steps.
- 1Connect 2Chat and Callingly once in the Notis portal.
- 2Create an automation in Notis and name it for callback planning.
- 3Tell Notis to review recent 2Chat callback requests, retrieve the relevant agent's Callingly schedule when the agent is identified, and summarize availability or missing details.
- 4Pick a recurring Notis schedule and choose where run reports should go.
- 5Test with a real callback request and a known agent.
Questions about this workflow
Will this schedule a call automatically?
No. It retrieves an agent's availability schedule to inform callback planning.
What if the agent is not identified in the chat?
Notis should report that the agent identifier is missing rather than choosing one.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 2chat to Callingly. A trigger fires from one place; an action lands in another.
2chat triggers
Callingly actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
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Connect any two apps with Notis in the middle.
2chat and Callingly, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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