Keep customer follow-up with the Bugherd task
When a customer adds context in WhatsApp, place the useful update beside the task so it is easier to act on.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Comment
Tool to add a new comment to a task. use when you need to record discussion or feedback on an existing task.
Why this helps
Follow-up details often remain in a separate chat, forcing the team to search for context before responding to a bug.
- Keep related feedback alongside the existing task.
- Capture clarifications without creating duplicate issues.
- Make it easier to review the customer conversation during triage.
Setup
Build it in a few focused steps.
- 1Connect 2chat and Bugherd once in the Notis portal.
- 2Create an automation in Automations, New Automation, and provide a name and prompt.
- 3In one instruction, tell Notis to add relevant incoming WhatsApp follow-up as a comment to the matching Bugherd task, and to flag cases where the task is ambiguous.
- 4Choose the notis_webhook trigger and have 2chat send the relevant message and any available task reference to its webhook.
- 5Choose a report channel and test with one real follow-up.
Questions about this workflow
Will it always find the right task?
Only when the incoming message includes enough information to identify the task. The prompt can tell Notis to flag ambiguous matches instead of guessing.
Does this create a new task?
No. This workflow adds a comment to an existing task when Notis can identify the match.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 2chat to Bugherd. A trigger fires from one place; an action lands in another.
2chat triggers
Bugherd actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Guest to Project
Tool to add a guest (client) to a project. use when you want to add an existing client by id or invite a new client by email.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Member to Project
Tool to add a member to a project in bugherd. use when you need to add an existing user to a specific project.
Create Attachment
Tool to add a new attachment to a task using an existing url. use when you have project and task ids and the external file url ready.
Create Column
Tool to create a new column in a project. use when you need to add a custom workflow column after identifying the project id.
Create Comment
Tool to add a new comment to a task. use when you need to record discussion or feedback on an existing task.
Create Project
Tool to create a new project. use when you need to initialize a project after gathering its name and url. example: "create a new project named 'my website' with url 'http://www.example.com'."
Create Task
Tool to add a new task in a project. use when you have the project id and full task details ready.
Create Webhook
Tool to create a new webhook for real-time event notifications. use when you need to configure a callback endpoint for task or comment events. example: "create a webhook for 'task create' events to be sent to 'https://example.com/webhook'."
Connect any two apps with Notis in the middle.
2chat and Bugherd, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Bugherd.