Bring Brevo contact details into WhatsApp inquiry triage
Get contact context from Brevo when a WhatsApp inquiry needs a more informed response.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Get Contact Details
This tool retrieves detailed information about a specific contact in brevo. you can identify the contact using their email address (url-encoded), their unique contact id, or their sms attribute value.
Why this helps
Switching between chat and contact records interrupts the conversation and makes follow-up harder to manage.
- Reduce tab switching during inquiry review
- Bring existing contact details into the run report
- Make follow-up decisions with better context
Setup
Build it in a few focused steps.
- 1Connect 2chat and Brevo once in the Notis portal.
- 2Create an automation and tell Notis to retrieve Brevo contact details for a WhatsApp sender.
- 3Choose the Notis webhook trigger and include a supported email, contact ID, or mobile number in the request.
- 4Choose where run reports should go, then test with one real contact.
Questions about this workflow
Which identifier can the request include?
The Brevo action supports an email address, unique contact ID, or SMS attribute value.
Will this create a new Brevo contact?
No. This workflow retrieves details for a contact that can already be identified in Brevo.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 2chat to Brevo. A trigger fires from one place; an action lands in another.
2chat triggers
Brevo actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create a company
This tool allows you to create a new company in your brevo account.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create or Update Email Template
This tool creates a new email template or updates an existing one in brevo. if a 'templateid' is provided, it performs an update; otherwise, it creates a new template.
Create SMS Campaign
This tool allows you to create a new sms campaign in brevo. you can specify the campaign name, sender, content, recipients (by providing list ids, exclusion list ids, or segment ids), and optionally schedule the campaign for a specific time. you can also enable unicode characters, add an organization prefix, and include unsubscribe instructions.
Delete a company
Deletes a company from brevo using its unique identifier.
Delete Contact
Deletes a contact from brevo using its unique identifier.
Delete Email Template
This tool deletes an inactive email template from brevo. you need to provide the 'templateid' of the email template you want to delete. only inactive templates can be deleted.
Delete SMS Campaign
This tool deletes an existing sms campaign.
Find Contact
This tool checks if a contact exists in brevo. it searches for a contact using either an email address or mobile number, with the email being prioritized if both are provided.
Connect any two apps with Notis in the middle.
2chat and Brevo, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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