Register a BotStar close callback for support
Prepare a close callback for the initialized BotStar widget so your configured response runs when the visitor closes chat.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
BotStar LiveChat onClose Callback
Tool to register a callback when the chat window is closed. use after the widget is initialized. example prompt: "register an onclose handler that logs 'goodbye!' to the console."
Why this helps
Without a close callback, teams may miss the moment a customer leaves a live chat interaction.
- Registers a callback for the chat window closing.
- Helps a support workflow capture a useful interaction milestone.
Setup
Build it in a few focused steps.
- 1Connect 2chat and Botstar once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis from any channel.
- 3Ask Notis to register the BotStar on-close callback described in your instruction when the webhook arrives.
- 4Choose the webhook trigger and where run reports should go.
- 5Test with one real initialized widget.
Questions about this workflow
Does the widget need to be initialized first?
Yes. Register the callback after the widget is initialized.
Can this action close the chat window?
No. It registers a callback for when the window is closed; use the close action to hide the widget.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 2chat to Botstar. A trigger fires from one place; an action lands in another.
2chat triggers
Botstar actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
BotStar LiveChat onClose Callback
Tool to register a callback when the chat window is closed. use after the widget is initialized. example prompt: "register an onclose handler that logs 'goodbye!' to the console."
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get BotStar Application IDs
Tool to retrieve the botstar application id (`appid`). use when initializing or reinitializing the live chat widget.
Livechat boot
Tool to reinitialize the live chat widget with provided data. use after initial load to reset or update widget configuration.
Close BotStar Livechat Widget
Tool to hide the live chat window. use when the chat widget is configured in livechat or popup mode.
Livechat on open
Tool to register a callback when the chat window is opened. use after widget initialization.
Livechat open
Tool to show the live chat window. use after the widget has been bootstrapped with botstarapi('boot') to programmatically open the chat window (mode must be 'livechat' or 'popup').
Livechat update
Tool to update user details on the current live chat session. use when you need to modify user profile attributes during an active conversation.
Get BotStar Webview Parameter
Tool to retrieve a parameter value passed from the botstar chatbot to the webview. use inside onchatbotready after your page loads in modal mode with bs:input meta tags.
Connect any two apps with Notis in the middle.
2chat and Botstar, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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