Make the BotStar app ID ready for support setup
Add a predictable ID lookup to your support preparation routine, so widget initialization can start with the right identifier.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Get BotStar Application IDs
Tool to retrieve the botstar application id (`appid`). use when initializing or reinitializing the live chat widget.
Why this helps
Support setup gets interrupted when a teammate has to pause and locate the application ID.
- Puts the identifier in a scheduled run report.
- Reduces repeated lookup work during support setup.
Setup
Build it in a few focused steps.
- 1Connect 2chat and Botstar once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis from any channel.
- 3Ask Notis to retrieve the BotStar application ID for your support readiness routine.
- 4Choose a recurring schedule and where run reports should go.
- 5Test with one real example.
Questions about this workflow
Does the lookup initialize the widget?
No. It retrieves the application ID, which can be used when initializing or reinitializing the widget.
Can I run this only when support setup starts?
This package uses a recurring schedule. For an event-driven start, send a webhook from the process that begins setup.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 2chat to Botstar. A trigger fires from one place; an action lands in another.
2chat triggers
Botstar actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
BotStar LiveChat onClose Callback
Tool to register a callback when the chat window is closed. use after the widget is initialized. example prompt: "register an onclose handler that logs 'goodbye!' to the console."
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get BotStar Application IDs
Tool to retrieve the botstar application id (`appid`). use when initializing or reinitializing the live chat widget.
Livechat boot
Tool to reinitialize the live chat widget with provided data. use after initial load to reset or update widget configuration.
Close BotStar Livechat Widget
Tool to hide the live chat window. use when the chat widget is configured in livechat or popup mode.
Livechat on open
Tool to register a callback when the chat window is opened. use after widget initialization.
Livechat open
Tool to show the live chat window. use after the widget has been bootstrapped with botstarapi('boot') to programmatically open the chat window (mode must be 'livechat' or 'popup').
Livechat update
Tool to update user details on the current live chat session. use when you need to modify user profile attributes during an active conversation.
Get BotStar Webview Parameter
Tool to retrieve a parameter value passed from the botstar chatbot to the webview. use inside onchatbotready after your page loads in modal mode with bs:input meta tags.
Connect any two apps with Notis in the middle.
2chat and Botstar, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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