Give WhatsApp Support Requests a Clear Next Step
When a 2chat support event reaches your Notis webhook, ask Botbaba to run the right conversation action for that chat.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Execute Bot Action
Tool to execute a bot action or workflow. Use when triggering automated actions or workflows for a specific conversation.
Why this helps
Support requests can sit without a next step when the person handling chats has to start the chatbot flow by hand.
- Kick off a Botbaba workflow from an incoming support webhook.
- Use a consistent chatbot action for each supported request.
- Limit the need to move between the 2chat inbox and Botbaba.
Setup
Build it in a few focused steps.
- 1Connect 2chat and Botbaba once in the Notis portal.
- 2Create a new automation and name it WhatsApp Support Triage.
- 3Tell Notis to use the webhook request to start the appropriate Botbaba action for the conversation.
- 4Choose the Notis webhook trigger and select a report channel.
- 5Test with one real support request and check the run report.
Questions about this workflow
Can this workflow read every 2chat conversation automatically?
Only if your setup sends a relevant 2chat event to the Notis webhook. The listed 2chat source has no native Notis trigger event.
What should the webhook request contain?
Include the conversation or user details your Botbaba action needs. The exact request contents depend on your connected 2chat and Botbaba setup.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 2chat to Botbaba. A trigger fires from one place; an action lands in another.
2chat triggers
Botbaba actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Shopify Cart Creation Simulator
Tool to simulate a Shopify cart creation webhook payload. Use when generating test payloads for BOTBABA_CART_CREATION_SHOPIFY_WEBHOOK.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Cart Creation Shopify Webhook
Tool to receive Shopify Cart Creation webhooks. Use when configuring Shopify webhook for Cart Creation events and forwarding the payload to Botbaba. Must be called upon receiving Shopify payload.
Cart Update Shopify Webhook
Tool to forward Shopify cart update events to BotBaba. Use when processing Shopify Cart Update webhook after configuring the webhook in your store.
Shopify Checkout Creation Webhook Receiver
Tool to receive Shopify checkout creation webhook events. Use when configuring your Shopify store to notify BotBaba of checkout creation events.
Checkout Update Shopify Webhook
Tool to forward Shopify checkout/update events to Botbaba. Use when handling Shopify checkout update notifications.
Delete a broadcast campaign
Tool to delete a broadcast campaign. Use when you need to permanently remove a Botbaba broadcast by its ID after confirming it exists.
Delete Contact
Tool to delete a contact. Use when you have the contact ID and want to remove it from Botbaba.
Delete a conversation flow
Tool to delete a conversation flow. Use when you need to permanently remove a Botbaba flow by its ID after confirming it exists.
Connect any two apps with Notis in the middle.
2chat and Botbaba, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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