Turn WhatsApp callback requests into Bolna calls
Give callback requests a next step while the conversation is still fresh.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Make a phone call from agent
Initiate calls
Why this helps
A callback request can disappear in a busy WhatsApp inbox before anyone finds time to place the call.
- Start a callback without switching from chat to a separate calling workflow.
- Use the phone number and agent details included in the request.
- Send a run report to a channel where your team can follow up.
Setup
Build it in a few focused steps.
- 1Connect 2chat and Bolna once in the Notis portal.
- 2Create an automation named WhatsApp callback calls.
- 3Tell Notis to start a call with the specified Bolna agent when a callback request arrives, using the phone number and any call context supplied in the request.
- 4Choose the Notis webhook as the trigger and arrange for your 2chat workflow or direct API request to call its URL with those details.
- 5Choose a report channel, then test with one real callback request.
Questions about this workflow
Does this workflow detect callback intent by itself?
Not from a 2chat trigger event. The webhook request must be sent when the message is identified as a callback request, and should include the phone number and Bolna agent details.
What does the Bolna action do?
It initiates a phone call from the specified agent. Call outcome handling is outside this workflow.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 2chat to Bolna. A trigger fires from one place; an action lands in another.
2chat triggers
Bolna actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete agent by id
Delete an agent
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete batch by id
Delete a batch
Fetch all batches by agent id
List all batches for agent
Get all agents
List all agents
Get all phone numbers
List all phone numbers for your account
Get execution by id
Retrieve specific execution by `execution id`
Make a phone call from agent
Initiate calls
Retrieve agent by id
Retrieve an agent
Connect any two apps with Notis in the middle.
2chat and Bolna, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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