Make order status labels easier to explain
Give a support request a clear status reference before composing the next customer update.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Get Order Status List
Tool to retrieve a list of order statuses created in the baselinker order manager. use when you need to map status ids to human-readable names.
Why this helps
Unfamiliar status labels can slow down replies and create uncertainty about what a customer-facing update should say.
- Retrieve the current status labels when support needs them.
- Summarize the relevant label using the request context.
- Reduce time spent searching status settings.
Setup
Build it in a few focused steps.
- 1Connect 2chat and Baselinker once in the Notis portal.
- 2Create an automation for support status lookups.
- 3In one instruction, ask Notis to retrieve the status list and explain the status mentioned in the incoming request without inventing fulfillment details.
- 4Choose the webhook trigger and a report destination.
- 5Test with one real support request containing a status label or ID.
Questions about this workflow
Can it confirm where an order is physically located?
No. The action returns status names, not live shipment or location details.
What if the request has no status identifier?
Notis can return the status list as a reference, but it needs an identifier or label from the request to focus the explanation.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 2chat to Baselinker. A trigger fires from one place; an action lands in another.
2chat triggers
Baselinker actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get External Storages List
Tool to retrieve a list of available external storages connected to baselinker. use after authenticating to discover connected shops or warehouses.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
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Tool to retrieve a list of inventory documents. use when you need to fetch inventory records with optional filters for id, type, status, date range, warehouse, or pagination.
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Get Inventory Purchase Orders
Tool to retrieve a list of purchase orders from baselinker storage. use when you need to fetch purchase orders with optional filters like date range, supplier or pagination.
Get Inventory Purchase Order Series
Tool to retrieve a list of purchase order document series. use when you need to select a numbering series for a new purchase order.
Get New Receipts
Tool to retrieve receipts waiting to be issued. use after confirming fiscal printer availability; fetch pending receipts and mark them with setorderreceipt.
Get Order Extra Fields
Tool to retrieve extra fields defined for orders. use before fetching orders with include custom extra fields to list available custom order fields.
Get Orders
Tool to download orders from baselinker order manager. use when you need to fetch orders filtered by date, status, or other criteria.
Connect any two apps with Notis in the middle.
2chat and Baselinker, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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