Find a customer's Baselinker order without leaving WhatsApp
Turn an incoming order question into a focused order lookup and a ready-to-review summary.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Get Orders
Tool to download orders from baselinker order manager. use when you need to fetch orders filtered by date, status, or other criteria.
Why this helps
Searching order manager while a customer waits interrupts the conversation and makes details easy to miss.
- Find matching orders from an incoming request.
- Summarize order details in a response-ready format.
- Keep customer support moving without a manual app switch.
Setup
Build it in a few focused steps.
- 1Connect 2chat and Baselinker once in the Notis portal.
- 2Create a new automation and name it for WhatsApp order lookups.
- 3In one instruction, ask Notis to search Baselinker orders using the order or customer details in the incoming request and summarize the matches.
- 4Choose the webhook trigger and select where run reports should go.
- 5Test with one real order lookup request.
Questions about this workflow
Does this workflow send a WhatsApp reply automatically?
No. The available Baselinker action retrieves orders. Notis can prepare a summary for review, but sending a reply requires a separate supported action.
What information should the webhook include?
Include the order reference or customer details needed to search. The exact search criteria depend on what the incoming request provides.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 2chat to Baselinker. A trigger fires from one place; an action lands in another.
2chat triggers
Baselinker actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get External Storages List
Tool to retrieve a list of available external storages connected to baselinker. use after authenticating to discover connected shops or warehouses.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Inventory Documents
Tool to retrieve a list of inventory documents. use when you need to fetch inventory records with optional filters for id, type, status, date range, warehouse, or pagination.
Get Inventory Document Series
Tool to retrieve available inventory document series. use when you need to assign a numbering series to a new inventory document.
Get Inventory Purchase Orders
Tool to retrieve a list of purchase orders from baselinker storage. use when you need to fetch purchase orders with optional filters like date range, supplier or pagination.
Get Inventory Purchase Order Series
Tool to retrieve a list of purchase order document series. use when you need to select a numbering series for a new purchase order.
Get New Receipts
Tool to retrieve receipts waiting to be issued. use after confirming fiscal printer availability; fetch pending receipts and mark them with setorderreceipt.
Get Order Extra Fields
Tool to retrieve extra fields defined for orders. use before fetching orders with include custom extra fields to list available custom order fields.
Get Orders
Tool to download orders from baselinker order manager. use when you need to fetch orders filtered by date, status, or other criteria.
Connect any two apps with Notis in the middle.
2chat and Baselinker, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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