See a customer's recent order history at a glance
Give your support conversations useful order context with a quick email-based lookup.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Get Orders by Email
Tool to search for orders by e-mail address. use when you need to retrieve all orders linked to a specific customer email in baselinker.
Why this helps
Without a customer history in view, it is harder to spot repeat issues or answer questions in context.
- Retrieve orders linked to a supplied email address.
- Review several orders in one concise summary.
- Bring customer context into the support conversation.
Setup
Build it in a few focused steps.
- 1Connect 2chat and Baselinker once in the Notis portal.
- 2Create a new automation for customer order history.
- 3In one instruction, ask Notis to use the email in the incoming request to retrieve associated orders and summarize their status and key details.
- 4Choose the webhook trigger and select a report destination.
- 5Test with one real customer email that has an order history.
Questions about this workflow
Does it find orders without an email address?
This action searches by email, so the incoming request needs to provide the customer's email address.
Can it change or cancel an order?
No. This workflow retrieves and summarizes order records. It does not modify them.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 2chat to Baselinker. A trigger fires from one place; an action lands in another.
2chat triggers
Baselinker actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get External Storages List
Tool to retrieve a list of available external storages connected to baselinker. use after authenticating to discover connected shops or warehouses.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Inventory Documents
Tool to retrieve a list of inventory documents. use when you need to fetch inventory records with optional filters for id, type, status, date range, warehouse, or pagination.
Get Inventory Document Series
Tool to retrieve available inventory document series. use when you need to assign a numbering series to a new inventory document.
Get Inventory Purchase Orders
Tool to retrieve a list of purchase orders from baselinker storage. use when you need to fetch purchase orders with optional filters like date range, supplier or pagination.
Get Inventory Purchase Order Series
Tool to retrieve a list of purchase order document series. use when you need to select a numbering series for a new purchase order.
Get New Receipts
Tool to retrieve receipts waiting to be issued. use after confirming fiscal printer availability; fetch pending receipts and mark them with setorderreceipt.
Get Order Extra Fields
Tool to retrieve extra fields defined for orders. use before fetching orders with include custom extra fields to list available custom order fields.
Get Orders
Tool to download orders from baselinker order manager. use when you need to fetch orders filtered by date, status, or other criteria.
Connect any two apps with Notis in the middle.
2chat and Baselinker, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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