Route urgent WhatsApp chats to your team
Send a chat summary and escalation reason to a Backendless channel so urgent customer requests are easier to spot.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Publish Message
Tool to publish a message to a specified messaging channel. use when you need to send notifications or events to subscribers after confirming channel and payload.
Why this helps
Time-sensitive customer chats can get buried while you move between WhatsApp and your team tools.
- Surface urgent requests in a Backendless messaging channel.
- Include a concise summary and the reason the chat needs attention.
- Keep the team informed without manually retyping chat context.
Setup
Build it in a few focused steps.
- 1Connect 2chat and Backendless once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a clear name.
- 3In one instruction, ask Notis to summarize the submitted WhatsApp chat and publish an alert to the specified Backendless channel when it needs escalation.
- 4Choose the notis_webhook trigger and send the chat details to its HTTP endpoint.
- 5Choose a report channel, then test with one real example and confirm the alert is useful.
Questions about this workflow
Does this run automatically when a new 2chat message arrives?
2chat trigger events are not available for this workflow package. The notis_webhook trigger starts when an HTTP request is sent to its endpoint, so the chat details must be included in that request.
What should the webhook request include?
Include the chat text or transcript and any customer or urgency context you want Notis to consider. Notis can only assess information present in the request.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 2chat to Backendless. A trigger fires from one place; an action lands in another.
2chat triggers
Backendless actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
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Connect any two apps with Notis in the middle.
2chat and Backendless, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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