Give Important WhatsApp Issues a Follow-Up Record
When a conversation needs attention, capture the context in a record your team can find and act on.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Execute Cloud Backend function via POST
Tool to execute a Cloud Backend API function via POST on the default environment. Use when you need to call a function with POST parameters and optional APIKey.
Why this helps
Important customer issues can disappear in a busy chat stream without a clear follow-up record.
- Create a dedicated record for important issues
- Preserve context for the next person handling the case
- Make follow-up easier to review
Setup
Build it in a few focused steps.
- 1Connect 2chat and AppDrag once in the Notis portal.
- 2Create an automation in the portal or tell Notis to create one from any channel.
- 3Describe which WhatsApp issues should be sent to your AppDrag POST function as escalation records.
- 4Pick the webhook trigger and choose where run reports should go.
- 5Test with one real escalation example and check that the record accurately reflects the issue.
Questions about this workflow
Can Notis determine urgency from a message?
You can describe the signals to treat as urgent, but your instruction should account for what message context is provided.
Will this notify someone directly?
The listed action creates a call to an AppDrag function. Any notification behavior depends on how that function is implemented.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 2chat to Appdrag. A trigger fires from one place; an action lands in another.
2chat triggers
Appdrag actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Execute Cloud Backend function via DELETE
Tool to execute a Cloud Backend API function via DELETE on the default environment. Use when you need to call a function with DELETE parameters and optional APIKey.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Execute Preprod Function (DELETE)
Tool to execute the pre-production version of a Cloud Backend API function via DELETE. Use when you need to test or validate delete operations in the preprod environment before production deployment.
Execute PROD API Function (GET)
Tool to execute a production Cloud Backend API function via GET. Includes robust URL handling and fallbacks to accommodate management base URLs.
Execute Dev Function (PATCH)
Tool to execute the development version of a Cloud Backend API function via PATCH. Use after deploying or updating your function to the dev environment.
Execute Cloud Backend function via POST
Tool to execute a Cloud Backend API function via POST on the default environment. Use when you need to call a function with POST parameters and optional APIKey.
Execute Function POST (Preprod Env)
Tool to execute a Cloud Backend API function via POST on the preprod environment. Use when you need to test a function in the preprod environment before releasing to production. Include apiKey if your function requires APIKey security.
Execute Cloud Backend function via PUT (default)
Tool to execute a Cloud Backend API function via PUT on the default environment. Use when you need to call a function with PUT parameters and optional APIKey.
Execute Cloud Backend function via PUT (preprod)
Tool to execute a Cloud Backend API function via PUT on the preprod environment. Use when you need to call a function with PUT parameters and optional APIKey in preprod.
Connect any two apps with Notis in the middle.
2chat and Appdrag, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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