Turn WhatsApp Support Requests into Cases
Give incoming support requests a clear home in your database, with a case record your team can review and resolve.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Execute Cloud Backend function via POST
Tool to execute a Cloud Backend API function via POST on the default environment. Use when you need to call a function with POST parameters and optional APIKey.
Why this helps
Support requests buried in chat are hard to track, prioritize, and close out consistently.
- Create a case record from a support request
- Keep issue details available for review
- Make unresolved requests easier to track
Setup
Build it in a few focused steps.
- 1Connect 2chat and AppDrag once in the Notis portal.
- 2Create an automation in the portal or tell Notis to create one from any channel.
- 3Describe that Notis should send WhatsApp support request details to your AppDrag POST function to create a case.
- 4Pick the webhook trigger and choose where run reports should go.
- 5Test with one real support request and confirm the case record contains the details you need.
Questions about this workflow
Can Notis decide what counts as a support case?
Describe the request details you want Notis to recognize in the automation instruction. Your AppDrag function must handle creating the case.
Can it update an existing case?
This workflow uses a POST function to create cases. Updating existing records requires a suitable function or an update action.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 2chat to Appdrag. A trigger fires from one place; an action lands in another.
2chat triggers
Appdrag actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Execute Cloud Backend function via DELETE
Tool to execute a Cloud Backend API function via DELETE on the default environment. Use when you need to call a function with DELETE parameters and optional APIKey.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Execute Preprod Function (DELETE)
Tool to execute the pre-production version of a Cloud Backend API function via DELETE. Use when you need to test or validate delete operations in the preprod environment before production deployment.
Execute PROD API Function (GET)
Tool to execute a production Cloud Backend API function via GET. Includes robust URL handling and fallbacks to accommodate management base URLs.
Execute Dev Function (PATCH)
Tool to execute the development version of a Cloud Backend API function via PATCH. Use after deploying or updating your function to the dev environment.
Execute Cloud Backend function via POST
Tool to execute a Cloud Backend API function via POST on the default environment. Use when you need to call a function with POST parameters and optional APIKey.
Execute Function POST (Preprod Env)
Tool to execute a Cloud Backend API function via POST on the preprod environment. Use when you need to test a function in the preprod environment before releasing to production. Include apiKey if your function requires APIKey security.
Execute Cloud Backend function via PUT (default)
Tool to execute a Cloud Backend API function via PUT on the default environment. Use when you need to call a function with PUT parameters and optional APIKey.
Execute Cloud Backend function via PUT (preprod)
Tool to execute a Cloud Backend API function via PUT on the preprod environment. Use when you need to call a function with PUT parameters and optional APIKey in preprod.
Connect any two apps with Notis in the middle.
2chat and Appdrag, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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