Keep Customer Feedback from WhatsApp
Give useful feedback a place your team can find and act on, whether it is praise, a complaint, or a product suggestion.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Execute Cloud Backend function via POST
Tool to execute a Cloud Backend API function via POST on the default environment. Use when you need to call a function with POST parameters and optional APIKey.
Why this helps
Feedback shared casually in a conversation often never reaches the people who can improve the experience.
- Record feedback without manual re-entry
- Keep suggestions available for product review
- Make customer follow-up easier to coordinate
Setup
Build it in a few focused steps.
- 1Connect 2chat and AppDrag once in the Notis portal.
- 2Create an automation in the portal or tell Notis to create one from any channel.
- 3Describe that Notis should send WhatsApp feedback details to your AppDrag POST function for storage.
- 4Pick the webhook trigger and choose where run reports should go.
- 5Test with one real feedback message and review the saved record.
Questions about this workflow
Can the workflow distinguish feedback from other messages?
Describe the kinds of feedback to identify in the automation instruction and provide the relevant message details through the webhook.
Can feedback records include customer context?
They can if the webhook data provides that context and your AppDrag function accepts and stores it.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 2chat to Appdrag. A trigger fires from one place; an action lands in another.
2chat triggers
Appdrag actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Execute Cloud Backend function via DELETE
Tool to execute a Cloud Backend API function via DELETE on the default environment. Use when you need to call a function with DELETE parameters and optional APIKey.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Execute Preprod Function (DELETE)
Tool to execute the pre-production version of a Cloud Backend API function via DELETE. Use when you need to test or validate delete operations in the preprod environment before production deployment.
Execute PROD API Function (GET)
Tool to execute a production Cloud Backend API function via GET. Includes robust URL handling and fallbacks to accommodate management base URLs.
Execute Dev Function (PATCH)
Tool to execute the development version of a Cloud Backend API function via PATCH. Use after deploying or updating your function to the dev environment.
Execute Cloud Backend function via POST
Tool to execute a Cloud Backend API function via POST on the default environment. Use when you need to call a function with POST parameters and optional APIKey.
Execute Function POST (Preprod Env)
Tool to execute a Cloud Backend API function via POST on the preprod environment. Use when you need to test a function in the preprod environment before releasing to production. Include apiKey if your function requires APIKey security.
Execute Cloud Backend function via PUT (default)
Tool to execute a Cloud Backend API function via PUT on the default environment. Use when you need to call a function with PUT parameters and optional APIKey.
Execute Cloud Backend function via PUT (preprod)
Tool to execute a Cloud Backend API function via PUT on the preprod environment. Use when you need to call a function with PUT parameters and optional APIKey in preprod.
Connect any two apps with Notis in the middle.
2chat and Appdrag, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Appdrag.