Hand off WhatsApp support chats with less rework
Give the next person a brief, factual handoff so they can continue the conversation with less backtracking.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Message
Tool to create a new message completion. use when you need to generate assistant text given a conversation history.
Why this helps
When a support conversation changes hands, the next person may have to reconstruct the issue from the full thread.
- Capture the reported problem in a consistent format
- Call out steps already mentioned in the supplied chat
- Make unresolved questions visible to the next reviewer
Setup
Build it in a few focused steps.
- 1Connect 2chat and Anthropic administrator once in the Notis portal.
- 2Create an automation in the portal or tell Notis in plain language from any channel.
- 3In one instruction, ask Claude for a factual handoff with the issue, details supplied, attempted steps, and unresolved questions.
- 4Choose a webhook trigger and where run reports should go.
- 5Test with one real support chat and verify the handoff does not add unsupported facts.
Questions about this workflow
Can it know which troubleshooting steps were completed?
Only steps stated in the conversation data supplied to the workflow. Ask it to mark anything else as unknown.
Does this replace a support agent's judgment?
No. It prepares a draft handoff for a person to review and use.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 2chat to Anthropic administrator. A trigger fires from one place; an action lands in another.
2chat triggers
Anthropic administrator actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Message
Tool to create a new message completion. use when you need to generate assistant text given a conversation history.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Model
Tool to retrieve details of a specific model by its id. use after confirming the model id is valid.
List models
Tool to list available models. use when you need to see which models are available before selection.
Prompt Caching
Tool to cache and reuse prompt content to reduce costs and latency. use after you have static prompt portions you intend to reuse across calls.
Connect any two apps with Notis in the middle.
2chat and Anthropic administrator, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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No card. Works with personal or business Anthropic administrator.