Reuse brand voice guidance for WhatsApp replies
Keep your steady tone rules in a reusable prompt portion while the customer message changes each time.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Prompt Caching
Tool to cache and reuse prompt content to reduce costs and latency. use after you have static prompt portions you intend to reuse across calls.
Why this helps
Repeatedly restating brand guidance makes quick customer replies slower and less consistent.
- Reuse stable voice rules across requests
- Keep customer-specific details separate from standard guidance
- Reduce repeated prompt setup for response workflows
Setup
Build it in a few focused steps.
- 1Connect 2chat and Anthropic administrator once in the Notis portal.
- 2Create an automation in the portal or tell Notis in plain language from any channel.
- 3In one instruction, ask Notis to cache the brand voice guidance you provide for reuse in reply drafting calls.
- 4Choose a webhook trigger and where run reports should go.
- 5Test with one real example and verify that only stable guidance is included in the cached content.
Questions about this workflow
Should customer messages be part of the cached prompt?
No. Cache the stable guidance and pass each new customer message as changing content in the relevant call.
Can the cache guarantee a consistent voice?
It makes the guidance reusable. Drafts still need review against your preferences and the customer context.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 2chat to Anthropic administrator. A trigger fires from one place; an action lands in another.
2chat triggers
Anthropic administrator actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Message
Tool to create a new message completion. use when you need to generate assistant text given a conversation history.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Model
Tool to retrieve details of a specific model by its id. use after confirming the model id is valid.
List models
Tool to list available models. use when you need to see which models are available before selection.
Prompt Caching
Tool to cache and reuse prompt content to reduce costs and latency. use after you have static prompt portions you intend to reuse across calls.
Connect any two apps with Notis in the middle.
2chat and Anthropic administrator, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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