See whether customer language is covered by Algolia synonyms
Check phrases customers actually use in WhatsApp against the synonyms in your Algolia index.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Search Synonyms
Tool to search for synonyms in the specified index. use when you need to retrieve synonyms matching a query or filter by type.
Why this helps
Customers may use everyday terms your search index does not recognize, and synonym gaps are easy to miss in chat.
- Review synonym coverage for real customer phrases.
- Spot language variations that may be missing from search.
- Keep relevance maintenance tied to actual customer conversations.
Setup
Build it in a few focused steps.
- 1Connect 2chat and Algolia once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it.
- 3In one instruction, ask Notis to search synonyms in the named Algolia index for the phrase supplied in the request and report matches.
- 4Pick the Notis webhook trigger and choose where run reports go.
- 5Test with one real phrase from a WhatsApp conversation.
Questions about this workflow
Does this add a synonym when none is found?
No. It searches for existing synonyms and reports matches. Adding or updating synonyms requires a separate workflow using Algolia's Save Synonym action.
Which index is checked?
The instruction must name the Algolia index to search.
Does it know which phrases customers use?
It only checks the phrase included in the webhook request. Connect an existing 2chat flow or client to provide that phrase.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 2chat to Algolia. A trigger fires from one place; an action lands in another.
2chat triggers
Algolia actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
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Copy Index
Tool to copy the specified index to a new index. use when you need to duplicate an existing index including records, settings, synonyms, and rules after confirming source and destination names.
Connect any two apps with Notis in the middle.
2chat and Algolia, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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