Move WhatsApp support requests into Agiled tickets
Give every customer issue a place to be tracked, without copying the chat by hand.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Ticket
Tool to create a new support ticket in agiled. use after gathering all required ticket details (subject, message, priority, user id).
Why this helps
Support requests can disappear in busy WhatsApp threads before anyone records them in the ticket system.
- Keep customer issues visible in Agiled
- Reduce manual copying from chats
- Use message details to create a concise ticket
Setup
Build it in a few focused steps.
- 1Connect 2chat and Agiled once in the Notis portal.
- 2Create an automation by describing how to turn incoming support chats into Agiled tickets.
- 3Pick the Notis webhook trigger and choose where run reports should go.
- 4Send one real support message through the webhook to test the result.
Questions about this workflow
What happens if the chat does not include a requester ID?
The ticket action requires a user ID. Include a reliable Agiled user ID in the incoming data or have Notis flag the message for follow-up instead of creating an incomplete ticket.
Can Notis choose ticket priority from the message?
You can instruct Notis to infer priority from urgency cues in the chat. Review the first run to confirm the interpretation fits your support process.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 2chat to Agiled. A trigger fires from one place; an action lands in another.
2chat triggers
Agiled actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
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Tool to create a new support ticket in agiled. use after gathering all required ticket details (subject, message, priority, user id).
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Connect any two apps with Notis in the middle.
2chat and Agiled, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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