Track onboarding blockers from WhatsApp in Agiled
Give every customer who is stuck a visible path to follow-up.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Ticket
Tool to create a new support ticket in agiled. use after gathering all required ticket details (subject, message, priority, user id).
Why this helps
A customer can get stuck during onboarding while the blocker remains buried in a conversation.
- Make onboarding blockers visible to the team
- Keep the customer's description attached
- Reduce repeated discovery of unresolved issues
Setup
Build it in a few focused steps.
- 1Connect 2chat and Agiled once in the Notis portal.
- 2Create an automation prompt defining onboarding blockers and the ticket details to include.
- 3Pick the Notis webhook trigger and choose where run reports should go.
- 4Test with one real onboarding conversation that contains enough ticket details.
Questions about this workflow
Does this workflow resolve the onboarding issue?
It creates a ticket for follow-up. Resolution still depends on your team and the systems used to address the blocker.
What if the message is only a general question?
Specify what qualifies as a blocker in the prompt so general questions are handled separately or ignored.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 2chat to Agiled. A trigger fires from one place; an action lands in another.
2chat triggers
Agiled actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
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Create Ticket
Tool to create a new support ticket in agiled. use after gathering all required ticket details (subject, message, priority, user id).
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Connect any two apps with Notis in the middle.
2chat and Agiled, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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