Give urgent WhatsApp issues a tracked support ticket
Make urgent customer issues easier to spot and follow through on.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Ticket
Tool to create a new support ticket in agiled. use after gathering all required ticket details (subject, message, priority, user id).
Why this helps
Time-sensitive issues can look like ordinary chat messages when the team is moving quickly.
- Make urgent issues visible in the support queue
- Apply a consistent priority rule
- Keep the original issue context with the ticket
Setup
Build it in a few focused steps.
- 1Connect 2chat and Agiled once in the Notis portal.
- 2Create an automation prompt defining what counts as urgent and how to create the ticket.
- 3Pick the Notis webhook trigger and choose where run reports should go.
- 4Test with a real urgent message and confirm the ticket priority and requester details.
Questions about this workflow
How should urgency be decided?
Describe your own urgency cues in the prompt, such as service outage or a blocked customer. Notis should follow those instructions and flag ambiguous cases.
What if the requester cannot be matched to an Agiled user?
The ticket action requires a user ID. Provide a known ID in the incoming context or have Notis report the missing match for manual resolution.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 2chat to Agiled. A trigger fires from one place; an action lands in another.
2chat triggers
Agiled actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
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Tool to create a new support ticket in agiled. use after gathering all required ticket details (subject, message, priority, user id).
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Connect any two apps with Notis in the middle.
2chat and Agiled, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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