Make WhatsApp order issues easier to resolve
Send the issue, order details provided, and requested resolution to email so follow-up starts with context.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send Email
Send an email using agentmail api
Why this helps
Resolving an order issue takes longer when the problem and order details are scattered across a chat.
- Put the stated issue and resolution request in one email.
- Keep supplied order details together with the conversation summary.
- Call out missing details that may be needed to resolve the issue.
Setup
Build it in a few focused steps.
- 1Connect 2chat and Agent mail once in the Notis portal.
- 2Create an automation in the portal or tell Notis what outcome you want.
- 3In one instruction, ask Notis to email the order issue and resolution requested from the webhook conversation, noting missing details.
- 4Choose the Notis webhook trigger and where run reports should go.
- 5Test with one real example by sending an order-issue chat to the webhook.
Questions about this workflow
Will the workflow look up order information?
No. Include any order details in the webhook request; the listed Agent mail actions do not provide order lookup.
What happens if an order number is absent?
Ask Notis to state that it was not included so the recipient can request it.
Can it send the resolution directly to the customer?
This workflow sends an email through Agent mail. It does not send a WhatsApp message.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 2chat to Agent mail. A trigger fires from one place; an action lands in another.
2chat triggers
Agent mail actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Message
Get a specific message from an agentmail inbox
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Messages
List messages from an agentmail inbox
Send Email
Send an email using agentmail api
Connect any two apps with Notis in the middle.
2chat and Agent mail, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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