Keep customer feedback from disappearing in WhatsApp
Collect a clear email record of feedback from chats so you can review it when you plan product or customer follow-up.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send Email
Send an email using agentmail api
Why this helps
Useful customer feedback can get buried among everyday WhatsApp conversations and be hard to revisit later.
- Keep feedback in a searchable email thread.
- Separate the customer's stated feedback from suggested interpretation.
- Make a follow-up request visible alongside the feedback.
Setup
Build it in a few focused steps.
- 1Connect 2chat and Agent mail once in the Notis portal.
- 2Create an automation in the portal or tell Notis what outcome you want.
- 3In one instruction, ask Notis to email feedback contained in the webhook request and distinguish customer statements from any summary.
- 4Choose the Notis webhook trigger and where run reports should go.
- 5Test with one real example by sending a feedback chat to the webhook.
Questions about this workflow
Can it identify themes across multiple chats?
This workflow handles the chat details supplied in a webhook request. Comparing chats would require those chats or a suitable history to be supplied.
Can it invent missing customer details?
No. Ask Notis to include only what the conversation provides and mark important missing context as unknown.
Can the email ask for a customer follow-up?
Yes. Include the follow-up you want in the automation instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 2chat to Agent mail. A trigger fires from one place; an action lands in another.
2chat triggers
Agent mail actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Message
Get a specific message from an agentmail inbox
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Messages
List messages from an agentmail inbox
Send Email
Send an email using agentmail api
Connect any two apps with Notis in the middle.
2chat and Agent mail, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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